IT infrastructure · Network support · Field IT

Syed ZeeshanSafdar.

Hands-on infrastructure experience.
Practical, people-focused IT support.

From structured cabling and Fluke testing to Windows, Microsoft 365 and everyday technical troubleshooting.

View IT résuméLet’s connectLinkedIn profile

Milton, Ontario · Open to opportunities across the GTA

CompTIA Security+ certifiedISC2 CC certifiedServiceNow CSA certified

Technical expertise

Support from the cable to the endpoint.

A background connecting physical infrastructure, network troubleshooting and responsive end-user support.

01 / INFRASTRUCTURE

Networks & cabling

Structured cabling, Ethernet termination and labelling, intelligent patch panels, MDF/IDF environments and physical-layer fault isolation.

Fluke testingFibre splicingTCP/IPMDF / IDF
02 / END-USER SUPPORT

Everyday IT, resolved

L1/L2 support for Windows, VPN, hardware and peripherals, with account administration, endpoint provisioning and clear incident documentation.

Microsoft 365Active DirectoryServiceNowWindows
03 / FIELD SERVICES

On-site delivery

Multi-site installations, infrastructure relocation, site surveys, cable tracing, equipment records and completion evidence.

Racks & cabinetsCCTVSite documentation

Selected experience

Built on practical work.

IT support, network deployments and telecommunications infrastructure.

Read IT résumé

RFmask Consultant

Jan 2025 – Present

IT Support Specialist · Remote

Provide L1/L2 support, administer Microsoft 365 and Active Directory accounts, and provision endpoints for 150+ users. Document incidents in ServiceNow and support onboarding and technical training.

Astaa Technologies

Jun 2011 – Jun 2014

Senior Sales Engineer · Network Infrastructure & Structured Cabling

Led multi-site cabling and patch-panel deployments supporting 2,600+ network nodes. Performed Fluke cable testing, fibre-optic splicing and testing, and coordinated customer-site installations.

TIER-4

Jun 2010 – Jun 2011

BSS Engineer · Pakistan

Supported BTS and transmission equipment installation, maintenance and troubleshooting, with telecom site surveys and technical documentation.

Air Canada

Oct 2022 – Sep 2023

Customer Sales & Service Agent · Canada

High-volume customer support, service resolution and enterprise application use in an aviation environment.

Technical communication

ServiceNow tutorials

I create step-by-step ServiceNow tutorials, including practical walkthroughs of user creation and navigating user lists and forms.

Watch on YouTube

Certifications

A security-aware approach.

✓
CompTIA Security+Cybersecurity foundation
✓
ISC2 Certified in CybersecurityCC certification
✓
ServiceNow Certified System AdministratorCSA certification

Additional opportunities

Security & concierge roles

Experience in access control, CCTV monitoring, patrols, control-room operations and incident reporting across Canada and Australia.

View Security Résumé

Stay in touch

Let’s connect.

Leave your details so I can follow up about opportunities with your team.

Prefer to contact me directly? Email me or call 647-451-7555.

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Let’s connect

Have an IT opportunity?

Interested in IT Support, Network Support, Field IT and Infrastructure Technician roles.

s.zeeshan.safdar@gmail.com
647-451-7555

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